Frequently Asked Questions

Get quick answers to common questions about our services, features, and policies. If you don’t find what you're looking for, feel free to contact our support team.

How do you price projects?
Pricing depends on the nature of the work. For well-defined projects with a clear scope, I'll quote a fixed price upfront so you know exactly what you're committing to. For ongoing work, retainers, or projects where the scope is likely to evolve, I work at a day rate. There are no hidden extras — if scope changes on a fixed-price project, we agree the additional cost before I proceed. Get in touch with a description of what you need and I'll come back with a clear, honest estimate.
How long have you been doing this?
Over 25 years. I started building for the web in the late 1990s, and have worked across agency, in-house, and freelance roles including leading development teams for over a decade. For the past several years I've focused on Laravel, PHP modernisation, and Statamic CMS work for UK businesses. That breadth of experience means I've seen most problems before, I understand what 'production-ready' actually means, and I know when to build something properly versus when to reach for a simpler solution.
My site or system is old and slow — can you improve it without rebuilding from scratch?
Usually, yes. A full rebuild is often unnecessary and expensive. In most cases, targeted improvements deliver significant results from upgrading the PHP version, fixing database performance issues, resolving memory problems, or cleaning up years of accumulated technical debt. I've taken systems running on PHP 7 through to modern PHP 8.x without touching the core business logic, and resolved performance issues that had been causing problems for years. I'll always start with an honest assessment of what's worth fixing versus what genuinely needs replacing.
What happens after launch — do you offer ongoing support?
Yes. Most clients move onto a monthly support arrangement after their project goes live. This covers ongoing development, updates, security monitoring, and someone to call when something needs attention. For WordPress sites, this includes testing all core, plugin, and theme updates in a local environment before applying them to your live site. For Laravel and PHP platforms, it means a dedicated block of time each month for bug fixes, small improvements, and proactive maintenance. You're not left to fend for yourself after handover.
What is your development process?