MyTHSP Application — Ongoing Support & Server Optimisation

Background

The Health & Safety Partnership (THSP) is a UK-based consultancy delivering health, safety, and HR services across 48+ industries. Their MyTHSP platform — a custom PHP/MySQL SaaS application with 27 integrated modules — supports consultant-led compliance delivery for clients nationwide, covering everything from Fire Risk Assessments and COSHH to Training Needs Analysis and workplace inspections.

When I came on board in a support role, the platform was already in production and serving a growing client base. The brief was to keep it running reliably, identify risk areas, and strengthen the technical foundations without disrupting daily operations.

The MyTHSP compliance platform dashboard showing module navigation and client overview

Work Delivered

Server Analysis & Critical Space Resolution. An audit of the production server revealed it was critically low on disk space - a silent risk that had gone unnoticed. Catching this early prevented a service outage. A plan was put in place to extend storage capacity and introduce regular housekeeping to prevent recurrence.

PHP Memory Optimisation. The PHP memory limit had been set conservatively, well below what the PDF generation system needed to process complex multi-section compliance reports. This was the root cause of intermittent failures affecting consultants in the field. Raising the limit eliminated the failures and allowed the PDF system to handle the most demanding report types without timeouts or incomplete output.

PDF Library Update. The mPDF library powering the platform's 196+ report templates was running an outdated version, missing bug fixes and features required for full compatibility with newer report layouts. Updating it restored access to the full feature set and improved rendering reliability across all assessment types.

Automated Deployment. The deployment process had been manual and error-prone. A repeatable automated workflow was introduced, reducing the risk of human error during releases, enabling faster turnaround on fixes, and creating a consistent process for pushing updates to production.

Error Logging Overhaul. The existing logging was generating excessive noise, obscuring genuine issues and making triage slow. The system was restructured to surface actionable errors clearly, suppress routine non-issues, and present logs in a format that makes diagnosis fast and reliable.

Ongoing Bug Fixes & Feature Development. Beyond the infrastructure work, I provide regular continuing support across the platform — investigating and resolving bugs reported by consultants and clients, and delivering incremental feature improvements as the business evolves. Having a consistent technical partner familiar with the codebase means issues are resolved quickly, without the overhead of onboarding a new developer each time.

Outcomes

The work delivered meaningful improvements to platform stability, operational reliability, and developer efficiency. Critical infrastructure risks were identified and resolved before they caused downtime. PDF generation failures — previously a recurring frustration for consultants — were eliminated entirely. Deployment became a controlled, repeatable process, and the error logging system now makes issues fast to find and fix.

• PDF failures: 100% eliminated — intermittent generation failures affecting consultants in the field went to zero after PHP memory was correctly configured

• Deployment time: from manual and error-prone to ~30 seconds — automated deployment via GitHub Actions replaced a manual process with no consistent steps

• Error visibility: from noise to signal — logging rebuilt so genuine issues surface immediately rather than being buried in routine output

Technologies & Tools

Support work delivered across a production PHP/MySQL stack, including PHP configuration and server-level optimisation, mPDF library management, automated deployment scripting, and structured error logging.

Visit the Platform

Platform: https://my.thsp.co.uk | Business website: https://thsp.co.uk

What Our Client Says

"Glen has been a standout addition to our business. From the moment he joined as an extension of our IT team, he felt like part of the company rather than an external provider. The difference compared to a traditional agency relationship is significant. Glen is invested, proactive and genuinely cares about outcomes, not just tasks.

He consistently anticipates issues before they arise, responds at pace and brings a level of ownership that is rare. Nothing is ever too much trouble, and his approach removes friction rather than creating it.

For a small business like ours, choosing Glen has been absolutely the right decision. He offers the capability, responsiveness and trust you would expect from a much larger function, combined with the personal approach that makes working with him a pleasure. We are delighted to have him supporting us."

Kirsty Maynard, Commercial Director, THSP

Need Reliable Support for Your Platform?

If you're running an established PHP or Laravel platform and need a trusted technical partner — whether that's proactive server monitoring, infrastructure improvements, or an ongoing support retainer — we'd love to help.

We work with a small number of clients at any one time, which means you get focused attention and a team that genuinely understands your platform. Get in touch to discuss how we can support yours.